Privacy Policy

1. Introduction

Welcome to Ghumakkad.online. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our website and/or services, you accept the practices described in this policy.

2. Scope

This policy applies to all users of our website (www.ghumakkad.online) and any related mobile or other channels, and covers all of our services including: hotel/homestay/dharamshala/resort/ashram bookings, transportation services, listing your property, travel packages, consultancy services and destination-wedding services.

3. Information We Collect

We collect information in two broad categories:

(a) Personal Information (identifiable) – when you register, make bookings, list a property, or otherwise interact with us. Examples include:

• Name, gender, date of birth
• Contact details: address, e-mail, telephone/mobile number
• Payment or billing information (e.g., credit/debit card number, expiry, billing address) when you make a booking
• Travel document information where relevant (passport number, visa details)
• Preferences, special requests (dietary, mobility assistance)
• Property owner information if you list a property (e.g., address, property details, bank account for payouts)
• Communication records (e-mail, chat, calls) with us
• Device and usage information: IP address, browser type, operating system, cookies, pages visited, time spent

(b) Non-Personal / Aggregated Information – data we collect that does not identify you individually, e.g., website analytics, aggregate numbers, anonymised usage patterns.

4. How We Use Your Information

We use information we collect to:

• Process and manage bookings, fulfil your travel and listing requests
• Communicate with you regarding your bookings, property listing, offers, changes, customer support
• Enable property owners to list and manage their properties on our portal
• Provide, improve, customise and monitor our services, website and offerings
• Send promotional and marketing communications (only if you have consented, and with an option to opt-out)
• Meet legal, regulatory or contractual obligations, and to protect our rights and property
• Detect, prevent and address fraud or misuse of our services

5. Sharing Your Information

We may share your personal information with:

• Travel service providers (hotels, resorts, homestays, dharamshalas, ashrams, transportation companies) required to fulfil your booking request
• Property owners/hosts when you list or your booking relates to their property
• Payment processors, clearing and settlement services
• Our affiliates, agents, contractors and service providers who assist us in providing services (subject to confidentiality obligations)
• Government, regulatory or legal authorities when required by law or to protect rights or safety
• In the event of a merger, acquisition or sale of assets, your personal information may be transferred as part of that transaction

We do not sell your personal information to third parties for their independent use.

6. Cookies and Web Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to:

• Remember your preferences and settings
• Analyse website usage and improve our services
• Provide targeted advertising and marketing (where permitted)

You can usually set your browser to refuse cookies or alert you when cookies are being used. However, if you disable cookies some features of the website may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this policy and in accordance with applicable law. Even if your account is closed or you cease using our services, we may retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, or for legitimate business purposes.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure or destruction. However, no data transmission over the Internet can be guaranteed as 100% secure — you acknowledge that you provide information at your own risk.

9. Your Rights

Depending on applicable law, you may have certain rights including:

• Accessing the personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of your personal information (subject to applicable exceptions)
• Objecting to or restricting certain processing of your information
• Withdrawing consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the contact details provided below. We will respond in accordance with applicable laws.

10. International / Cross-Border Transfers

If you are using our services from outside India, your personal information may be transferred to, stored and processed in India or other jurisdictions where our affiliates or service providers operate. By using our services you consent to such transfer, storage or processing.

11. Children

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected such information, please contact us and we will take appropriate steps to delete the information.

12. Third-Party Links & Advertising

Our website may contain links to other websites, or our services may integrate or interoperate with third‐party services. We are not responsible for the privacy practices of those other websites. We encourage you to read their privacy policies before submitting personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal/regulatory requirements or other reasons. We will post the revised Privacy Policy on our website and indicate the date of update. Your continued use of our services after any change constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, comments or requests regarding this Privacy Policy or our privacy practices, please contact us:

Ghumakkad.online

Email: [Insert contact email]

Address: [Insert full business address]

Phone: [Insert business phone number]

15. Jurisdiction & Governing Law

This Privacy Policy and our processing of your personal information shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy or usage of the website shall be subject to the exclusive jurisdiction of the courts in [Insert City name, e.g., Delhi].